Taking good care of our guests and colleagues is the very core of the Discovery Resorts’ values.
To ensure the welfare of everyone, we have incorporated cleanliness and sanitation protocols in all areas of our operations so that we can welcome you to a clean and safe haven. We are dedicated to our promise of cultivating a culture of care so that you can enjoy a beautiful, worry-free stay at Discovery Shores Boracay.
Learn more about our enhanced safety procedures below:
- UPON ARRIVAL:
- Employees are required to wear facemasks.
- Reminders and guest instructions on health and safety protocols will be played in the van and boat monitors for everyone’s information.
- All vehicles are disinfected after each trip.
- DURING CHECK-IN:
- Employees are required to wear face masks.
- Alcohol spray or sanitizers are available in the different areas of the resort.
- Should a guest be identified as suspected case, our colleague will assist the guest regarding the next steps.
- AT THE RESORT:
- Employees are required to wear face masks.
- Frequent hand washing and use of alcohol sprays or hand sanitizers are recommended. Alcohol sprays are available throughout the resort.
- A virtual Chief Joy Officer has been set-up to effectively assist the guests with their inquiries and requests.
- All contact points (elevator buttons, hand rails, door knobs, countertops, etc.) are sanitized regularly.
- IN OUR SUITES:
- Housekeeping staff are required to wear a facemask and other PPEs while cleaning the room.
- All contact points (door knobs, countertops, telephones, remote controls, tables, chairs, handles, etc.) are cleaned and sanitized.
- All areas of the room undergo deep cleaning and disinfection (or steam disinfection for fabric surfaces).
- UV disinfection is routinely done for 20 to 30 minutes. UV light provides rapid and effective inactivation of bacteria, viruses and protozoa. Exposure to the germicidal wavelength (254 nanometer) of UV light results to the incapability of bacteria and viruses to reproduce and infect.
- IN OUR RESTAURANTS:
- Employees are required to wear facemasks.
- Alcohol dispensers are provided in the different areas of the resort.
- Tableware sets are to be set-up upon sitting of guests, together with sanitized cutleries that are wrapped and sealed.
- Tables and chairs are sanitized regularly.
- Meals are prepared in regularly sanitized kitchens.
- IN OUR BANQUET AND EVENT VENUES:
- Employees are required to wear facemasks.
- Alcohol dispensers are provided in the different areas of the resort.
- Meeting rooms, tables and chairs are regularly sanitized.
- Meals and snacks for the event are prepared in regularly sanitized kitchens.
